Privacy Policy

This Privacy Policy explains how Timms Pack / Timms Pack Ltd collects and uses personal information when you visit our website or contact us.

What we collect

We may collect information you choose to share, such as:

  • Name, business name, and contact details (phone/WhatsApp/email)

  • Enquiry details (product type, sizes, quantities, artwork notes, delivery location)

  • Messages you send us through forms, WhatsApp, email, or phone

  • Basic technical data from website use (for example, browser and device information)

How we use your information

We use your information to:

  • Respond to enquiries and provide quotations

  • Share product guidance, samples information, and order updates

  • Improve our customer support and website experience

  • Maintain business records and prevent misuse of our services

How we share information

We do not sell your personal information. We may share information only when needed to:

  • Provide the service you requested (for example, logistics and delivery support)

  • Operate our website or communication tools

  • Meet legal or regulatory obligations

Data storage and retention

We keep personal information only as long as needed for enquiries, orders, support, and record-keeping. Where we no longer need it, we securely delete or anonymise it.

Your choices and rights

Depending on your location and applicable law, you may have rights to request access, correction, or deletion of your personal information. To make a request, contact us using the details on our Contact page.

Cookies

Our website may use cookies or similar technologies to help the site work properly and improve performance. You can control cookies through your browser settings.

Changes to this policy

We may update this page from time to time. The latest version will always be posted on this page.

Last updated: 22 December 2025